Thank you for purchasing your e-bike from uk.gleecycle.com.This warranty policy applies exclusively to electric bicycles purchased directly from uk.gleecycle.com. Please read the following terms carefully to understand your rights and responsibilities. (All free accessories are not covered by warranty service.)

1. How to Apply for Warranty

To initiate a warranty claim, please contact us via the Contact-us page or email uk.service@gleecycle.com. You must include:

  • Your order number

  • Photos or videos clearly showing the issue

Our certified mechanics will respond within 48 hours. During the process, we may ask you to perform simple tests (e.g., using a voltmeter on the battery) and submit the results to assist in diagnosis.

2. What We Will Do

  • Replace any part found to be defective due to manufacturing issues

  • Replace parts damaged during shipping (reported within the valid timeframe)

  • Approve local repair reimbursements of up to £100, provided the repair is appropriate and pre-approved.

  • In rare cases, a full bike replacement may be authorized, subject to return and inspection

3. What We Will Not Do

  • Replace any component without first receiving photo or video evidence

  • Cover parts damaged by misuse, accidents, improper storage, or unauthorized repair

  • Provide warranty service for second-hand owners

  • Pay for third-party services or replacements not approved in advance

  • Accept responsibility for damage caused during customer-arranged shipping

  • Offer warranty for products not purchased directly from uk.gleecycle.com or authorized dealers

4. Warranty Coverage

This limited warranty applies to the original purchaser only and is valid from the date of delivery.

A) 2-Year Limited Warranty – Frame

  • Covers manufacturing defects and material faults

  • Does not include damage from impact, misuse, modification, or abnormal use

B) 1-Year Limited Warranty – Motor & Battery

  • Covers motor and battery under normal use

  • Does not cover damage from unauthorized chargers, improper charging, water ingress, or tampering

C) 1-Year Limited Warranty – Main Components

Covers the following items against manufacturing defects:

  • Hydraulic brakes

  • Front fork

  • Rear shock

  • Display / controller

  • PAS sensor

  • Battery charger

  • Handlebar / stem / headset / seatpost / crankset

  • Rear rack

  • Gear shifting system

     ⚠️ Does not cover normal wear and tear, accidents, or unauthorized modifications.

D) Items Not Covered by Warranty

  • Accessories (e.g., phone holders, mirrors, baskets)

  • Wear-and-tear items, including but not limited to:

    • Brake pads and rotors

    • Tires and inner tubes

    • Chains, chainrings, cassettes

    • Spokes, rims

    • Handlebar grips, saddle

    • Hydraulic brake oil

5. Shipping Damage Claims

Shipping damage must be reported within 14 days of delivery.

  • Inspect your bike immediately upon arrival

  • Record any visible damage on the delivery receipt (if applicable)

  • Take clear photos of the damage and packaging

  • Email uk.service@gleecycle.com with the evidence

We cannot process claims filed after 14 days from the delivery date.

6. Credit Card Chargebacks

If a credit card chargeback is initiated on any order, and the customer retains possession of the product, the warranty will be suspended until the chargeback is fully resolved.

7. Part Returns & Replacements

If a replacement part is approved under warranty, we may request the return of the defective part before dispatching a new one.

  • A prepaid return label may be provided at our discretion

  • The part must be returned within 10 days

  • Returned parts will be inspected upon arrival

  • If damage is found to be due to misuse or not covered, charges may apply

8. Disclaimer of Risk

Riding an electric bike involves inherent risks. It is the rider’s sole responsibility to ensure safe operation. Riders are expected to:

  • Inspect the e-bike before each use

  • Follow all assembly, usage, and safety instructions

  • Avoid unsafe riding conditions and maintain proper control at all times

Gleecycle.com is not responsible for any injuries, accidents, or damages resulting from:

  • Improper assembly or lack of maintenance

  • Misuse, negligence, or unauthorized modifications

  • Riding in hazardous, off-limit, or unapproved conditions

9. Performance Disclaimer

Top speed and range are estimated values and not guaranteed. They vary depending on:

  • Rider weight and cargo

  • Terrain, slope, and riding style

  • Wind, temperature, and tire pressure

  • Pedal assist level and battery health

10. Customer Conduct

We strive to offer professional, friendly service. In return, we ask customers to engage with our team respectfully.

  • Abusive, threatening, or offensive behavior will not be tolerated

  • We reserve the right to refuse service, void warranty, or cancel orders in cases of repeated misconduct